IT Support Engineer / 2 nd Level Support (m/f)

Cross Border Talents
  • Post Date: September 25, 2018
  • Apply Before: May 2, 2019
  • Applications 0
  • Views 264
Job Overview

Location: Darmstadt, Düsseldorf, Frankfurt, Ludwigshafen, Wiesbaden

Contract: Permanent


– Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the clients campus location

– Hardware repairs (break & fix), incl. mobile devices, as well as handling of spare parts and swapping offer placement equipment

– Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony

and Printers

– Assistance, guidance and training of users regarding used HW, main applications and Data


– Ensure customer satisfaction by advising individuals on preventive maintenance and configurations

which may positively impact product performance

– Takes responsibility for potential or desired follow-up services or problem escalation

– Administration of service tickets in own Ticket System

– Adherence to the given service parameters incl. timely and accurate reporting


– Good knowledge of MS operating systems (Windows Vista, 7, 10) and MS Office 365 applications, as

well as Apple OS, Android OS and COTS applications (commercial-off- the-shelf- products)

– Professional experience in the areas of networks, Active Directory, security; VPN

– Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile

devices and tablets; certifications beneficial

– Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed

and confident manner

– Fluent in written and spoken German, Good English skills

– High level of initiative, customer focus and solving problem attitude

– Driving license B

If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your

salary expectations.


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Job Detail
  • COUNTRYGermany
  • LanguageEnglish, German
  • Offered Salary€30,000 - €50,000
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