Position: Slovak Speaking Consultants, Athens – Greece
Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.
Provides basic to moderately complex support to the client’s customers on services, systems, and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
Tracks and follows cases to ensure that they closed in an efficient and timely manner.
Provides and maintain strong, professional relationship with all customers and shows empathy for customers at all times.
Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and AUX code guidelines.
Provides feedback on a daily basis to the Team and Supervisors on new/emerging issues that have identified and work to proactively highlight areas that need to be improved.
Positive and proactive and has a desire to positively improve quality.
Takes on board feedback and adapts skills accordingly.
Other duties as assigned
We look for;
- Native standard or fluent Slovak speakers
- Fluent English
- Good Knowledge of PC (hardware, software, internet)
- Windows, Ms Office Suite, Skype, Windows Media Player, Windows Messenger
- Excellent communication skills
- Strong team spirit
- Passion about customer services
* Induction (full time) and Ongoing Training
* Modern, Pleasant Working Environment (casual dress code!)
* Career Development Opportunities
* Discounts in many shoping centers
* Flight Ticket to Greece, 2 weeks hotel accommodation, taxi from the airport
If you are interested more Slovak speaking jobs click here…
Offered Salary€15,000 - €20,000
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